老客戶是企業穩定收入的主要來源,是企業發展的基石,特別是20:80原則中那20%的(de)客(ke)戶(hu),對(dui)企(qi)業(ye)的(de)可(ke)持(chi)續(xu)發(fa)展(zhan)有(you)著(zhe)非(fei)常(chang)重(zhong)大(da)的(de)影(ying)響(xiang)。然(ran)而(er),挖(wa)掘(jue)新(xin)客(ke)戶(hu)與(yu)穩(wen)定(ding)老(lao)客(ke)戶(hu)有(you)著(zhe)同(tong)等(deng)重(zhong)要(yao)的(de)地(di)位(wei)。新(xin)客(ke)戶(hu)的(de)加(jia)入(ru),為(wei)企(qi)業(ye)注(zhu)入(ru)了(le)新(xin)的(de)血(xue)液(ye),特(te)別(bie)是(shi)大(da)的(de)潛(qian)在(zai)客(ke)戶(hu)的(de)加(jia)入(ru),對(dui)企(qi)業(ye)贏(ying)利(li)產(chan)生(sheng)重(zhong)要(yao)的(de)影(ying)響(xiang)。拓(tuo)展(zhan)新(xin)客(ke)戶(hu)、挖掘潛在客戶的方法眾多,本文將提供幾種可資借鑒的方法,供營銷人員參考。
一、地毯式搜索法
所謂地毯式搜索法是指營銷人員在事先約定的範圍內挨家挨戶訪問的方法,又稱逐戶訪問法、上門推銷法。這種方法的優點是具有訪問範圍廣、涉及顧客多、無wu遺yi漏lou等deng特te點dian,但dan是shi這zhe種zhong方fang法fa有you一yi定ding的de盲mang目mu性xing,對dui於yu沒mei有you涉she足zu營ying銷xiao工gong作zuo的de人ren來lai說shuo,運yun用yong此ci法fa最zui大da的de障zhang礙ai是shi如ru何he接jie近jin客ke戶hu,即ji在zai客ke戶hu購gou買mai商shang品pin或huo者zhe接jie受shou服fu務wu之zhi前qian,營ying銷xiao人ren員yuan努nu力li獲huo得de客ke戶hu的de接jie見jian並bing相xiang互hu了le解jie的de過guo程cheng。接jie近jin客ke戶hu可ke采cai用yong如ru下xia幾ji種zhong方fang法fa:1、派發宣傳資料。營銷人員直接向客戶派發宣傳資料,介紹公司產品或服務,引起客戶的注意力和興趣,從而得以接近客戶。2、饋贈。這是現代營銷常用的接近法。營銷人員利用贈送小禮品等方式引起顧客興趣,進而接近客戶。3、調查。營銷人員可以利用調查的機會接近客戶,而且此法還隱藏了直接營銷的目的,易被客戶接受。4、利益引導。營銷人員通過簡單說明商品或服務的優點以及將為客戶帶來的利益而引起顧客注意,從而轉入麵談的接近方法。5、讚zan美mei接jie近jin。營ying銷xiao人ren員yuan利li用yong人ren們men的de自zi尊zun和he被bei尊zun敬jing的de需xu求qiu心xin理li,引yin起qi交jiao談tan的de興xing趣qu。需xu要yao注zhu意yi的de是shi讚zan美mei一yi定ding要yao出chu自zi真zhen心xin,而er且qie還hai要yao講jiang究jiu技ji巧qiao,否fou則ze會hui弄nong巧qiao成cheng拙zhuo。6、求教接近。對於虛心求教的人,人們一般不會拒絕他。但營銷人員在使用此法時,應認真策劃,講究策略。
二、廣告搜索法
所(suo)謂(wei)廣(guang)告(gao)搜(sou)索(suo)法(fa)是(shi)指(zhi)利(li)用(yong)各(ge)種(zhong)廣(guang)告(gao)媒(mei)體(ti)尋(xun)找(zhao)客(ke)戶(hu)的(de)方(fang)法(fa)。越(yue)來(lai)越(yue)多(duo)的(de)大(da)公(gong)司(si)利(li)用(yong)廣(guang)告(gao)幫(bang)助(zhu)銷(xiao)售(shou)人(ren)員(yuan)挖(wa)掘(jue)潛(qian)在(zai)客(ke)戶(hu)。利(li)用(yong)廣(guang)告(gao)媒(mei)體(ti)的(de)方(fang)法(fa)多(duo)種(zhong)多(duo)樣(yang),如(ru)利(li)用(yong)雜(za)誌(zhi)廣(guang)告(gao)版(ban)麵(mian)的(de)下(xia)部(bu)提(ti)供(gong)優(you)惠(hui)券(quan)或(huo)者(zhe)抽(chou)獎(jiang)券(quan),讓(rang)讀(du)者(zhe)來(lai)信(xin)索(suo)取(qu)信(xin)息(xi);或者在雜誌背麵設置信箱欄目,讓讀者通過信箱了解更多有關產品或服務的信息;yekeyiliyonggaojishugongjuruchuanzhenji,bazidonggerendiannaohechuanzhenjidezidongsonghuoxitonglianxizaiyiqi,kehuzhixubotongguanggaomeitishangdedianhuahaoma,jiukeyitingdaoleisiyuyinxinxiangdejisuanjizidongfachudeshengyin,kehukeyixuanzeyigehuoduogefuwuxiangmu,erqiezhiyaotigongchuanzhenhaoma,jifenzhongneijiukeyishoudaowenjian。suiranguanggaomeitinenggoutigongxuduoqianzaikehudexinxi,danyingxiaorenyuanyedehuaxiangdangduodeshijianqushaixuan,yinciguanggaosousuofazhiyouhegaokejigongjujidianzishangwujieheqilai,cainengfahuiqizuijiaxiaoneng。
三、中心開花法
所suo謂wei中zhong心xin開kai花hua法fa是shi指zhi在zai某mou一yi特te定ding的de區qu域yu內nei選xuan擇ze一yi些xie有you影ying響xiang的de人ren物wu,使shi其qi成cheng為wei產chan品pin或huo服fu務wu的de消xiao費fei者zhe,並bing盡jin可ke能neng取qu得de其qi幫bang助zhu或huo協xie作zuo。這zhe種zhong方fang法fa的de關guan鍵jian在zai於yu“有影響的人物”,即那些因其地位、職務、chengjiuhuorengedengerduizhouweiderenyouyingxiangliderenwu。zhexierenjuyouxiangdangqiangdeshuofuli,tamendeyingxiangnenggoufushedaosimianbafang,duiguangdakehujuyoushifanxiaoying,yinerjiaoyiqudeqitakehudexinlai。erqiezhexieyouyingxiangderenwujingchanghuoyueyushangye、社會、政(zheng)治(zhi)和(he)宗(zong)教(jiao)等(deng)領(ling)域(yu),他(ta)們(men)可(ke)能(neng)會(hui)因(yin)為(wei)資(zi)深(shen)的(de)財(cai)務(wu)背(bei)景(jing)或(huo)德(de)高(gao)望(wang)重(zhong)的(de)品(pin)行(xing)而(er)備(bei)受(shou)他(ta)人(ren)尊(zun)敬(jing),因(yin)此(ci)如(ru)果(guo)能(neng)夠(gou)得(de)到(dao)他(ta)們(men)的(de)推(tui)薦(jian),效(xiao)果(guo)尤(you)其(qi)明(ming)顯(xian)。因(yin)為(wei)他(ta)們(men)代(dai)表(biao)了(le)權(quan)威(wei)。但(dan)是(shi),在(zai)使(shi)用(yong)該(gai)法(fa)時(shi),應(ying)注(zhu)意(yi)同(tong)有(you)影(ying)響(xiang)的(de)人(ren)物(wu)保(bao)持(chi)聯(lian)係(xi),而(er)且(qie)當(dang)他(ta)們(men)把(ba)你(ni)推(tui)薦(jian)給(gei)他(ta)人(ren)之(zhi)後(hou),不(bu)管(guan)交(jiao)易(yi)是(shi)否(fou)成(cheng)功(gong),一(yi)定(ding)要(yao)向(xiang)他(ta)表(biao)示(shi)感(gan)謝(xie)。
四、連鎖關係鏈法
suoweiliansuoguanxilianfashizhitongguolaokehudejieshaolaixunzhaoqitakehudefangfa。tashiyouxiaokaifashichangdefangfazhiyi,erqiehuashibuduo。yingxiaorenyuanzhiyaozaimeicifangwenkehuzhihou,wenyouwuqitakenengduigaichanpinhuofuwuganxingquderen。diyicifangwenchansheng2個客戶,這2個客戶又帶來4個客戶,4個又產生8個ge,無wu窮qiong的de關guan係xi鏈lian可ke一yi直zhi持chi續xu發fa展zhan下xia去qu,銷xiao售shou人ren員yuan最zui終zhong可ke能neng因yin此ci建jian立li起qi一yi個ge自zi己ji的de潛qian在zai顧gu客ke群qun。這zhe種zhong方fang法fa尤you其qi適shi合he如ru保bao險xian或huo證zheng券quan等deng一yi些xie服fu務wu性xing的de行xing業ye,而er且qie這zhe種zhong方fang法fa最zui大da的de優you點dian在zai於yu其qi能neng夠gou減jian少shao營ying銷xiao過guo程cheng中zhong的de盲mang目mu性xing。但dan是shi在zai使shi用yong該gai法fa時shi需xu要yao提ti及ji推tui薦jian人ren以yi便bian取qu得de潛qian在zai客ke戶hu的de信xin任ren,提ti高gao成cheng功gong率lv。
五、討論會法
所suo謂wei討tao論lun會hui法fa是shi指zhi利li用yong專zhuan題ti討tao論lun會hui的de形xing式shi來lai挖wa掘jue潛qian在zai客ke戶hu。這zhe也ye是shi越yue來lai越yue多duo的de公gong司si尋xun找zhao潛qian在zai客ke戶hu的de方fang法fa之zhi一yi。由you於yu參can加jia討tao論lun會hui的de聽ting眾zhong基ji本ben上shang是shi合he格ge的de潛qian在zai顧gu客ke。因yin為wei來lai參can加jia的de必bi定ding是shi感gan興xing趣qu的de。但dan是shi在zai使shi用yong討tao論lun會hui方fang式shi時shi,應ying注zhu意yi以yi下xia幾ji點dian:1、地點的選擇。要想最大限度增加到會人數,應選擇諸如飯店、賓館或大學等中性地點。2、時shi間jian的de選xuan擇ze。時shi間jian選xuan擇ze應ying注zhu意yi適shi當dang原yuan則ze,不bu宜yi過guo長chang也ye不bu宜yi過guo短duan,以yi連lian續xu兩liang天tian為wei宜yi。因yin為wei第di一yi天tian沒mei有you時shi間jian到dao會hui的de潛qian在zai客ke戶hu可ke以yi在zai第di二er天tian趕gan上shang。3、討論會上的發言應具備專業水平,且需要布置良好的視覺環境、裝備高質量的聽覺設備。4、與會者的詳細資料要進行備案。個人資料可以通過一份簡短的問卷調查獲得。
三、中心開花法
所suo謂wei中zhong心xin開kai花hua法fa是shi指zhi在zai某mou一yi特te定ding的de區qu域yu內nei選xuan擇ze一yi些xie有you影ying響xiang的de人ren物wu,使shi其qi成cheng為wei產chan品pin或huo服fu務wu的de消xiao費fei者zhe,並bing盡jin可ke能neng取qu得de其qi幫bang助zhu或huo協xie作zuo。這zhe種zhong方fang法fa的de關guan鍵jian在zai於yu“有影響的人物”,即那些因其地位、職務、chengjiuhuorengedengerduizhouweiderenyouyingxiangliderenwu。zhexierenjuyouxiangdangqiangdeshuofuli,tamendeyingxiangnenggoufushedaosimianbafang,duiguangdakehujuyoushifanxiaoying,yinerjiaoyiqudeqitakehudexinlai。erqiezhexieyouyingxiangderenwujingchanghuoyueyushangye、社會、政(zheng)治(zhi)和(he)宗(zong)教(jiao)等(deng)領(ling)域(yu),他(ta)們(men)可(ke)能(neng)會(hui)因(yin)為(wei)資(zi)深(shen)的(de)財(cai)務(wu)背(bei)景(jing)或(huo)德(de)高(gao)望(wang)重(zhong)的(de)品(pin)行(xing)而(er)備(bei)受(shou)他(ta)人(ren)尊(zun)敬(jing),因(yin)此(ci)如(ru)果(guo)能(neng)夠(gou)得(de)到(dao)他(ta)們(men)的(de)推(tui)薦(jian),效(xiao)果(guo)尤(you)其(qi)明(ming)顯(xian)。因(yin)為(wei)他(ta)們(men)代(dai)表(biao)了(le)權(quan)威(wei)。但(dan)是(shi),在(zai)使(shi)用(yong)該(gai)法(fa)時(shi),應(ying)注(zhu)意(yi)同(tong)有(you)影(ying)響(xiang)的(de)人(ren)物(wu)保(bao)持(chi)聯(lian)係(xi),而(er)且(qie)當(dang)他(ta)們(men)把(ba)你(ni)推(tui)薦(jian)給(gei)他(ta)人(ren)之(zhi)後(hou),不(bu)管(guan)交(jiao)易(yi)是(shi)否(fou)成(cheng)功(gong),一(yi)定(ding)要(yao)向(xiang)他(ta)表(biao)示(shi)感(gan)謝(xie)。
四、連鎖關係鏈法
suoweiliansuoguanxilianfashizhitongguolaokehudejieshaolaixunzhaoqitakehudefangfa。tashiyouxiaokaifashichangdefangfazhiyi,erqiehuashibuduo。yingxiaorenyuanzhiyaozaimeicifangwenkehuzhihou,wenyouwuqitakenengduigaichanpinhuofuwuganxingquderen。diyicifangwenchansheng2個客戶,這2個客戶又帶來4個客戶,4個又產生8個ge,無wu窮qiong的de關guan係xi鏈lian可ke一yi直zhi持chi續xu發fa展zhan下xia去qu,銷xiao售shou人ren員yuan最zui終zhong可ke能neng因yin此ci建jian立li起qi一yi個ge自zi己ji的de潛qian在zai顧gu客ke群qun。這zhe種zhong方fang法fa尤you其qi適shi合he如ru保bao險xian或huo證zheng券quan等deng一yi些xie服fu務wu性xing的de行xing業ye,而er且qie這zhe種zhong方fang法fa最zui大da的de優you點dian在zai於yu其qi能neng夠gou減jian少shao營ying銷xiao過guo程cheng中zhong的de盲mang目mu性xing。但dan是shi在zai使shi用yong該gai法fa時shi需xu要yao提ti及ji推tui薦jian人ren以yi便bian取qu得de潛qian在zai客ke戶hu的de信xin任ren,提ti高gao成cheng功gong率lv。
五、討論會法
所suo謂wei討tao論lun會hui法fa是shi指zhi利li用yong專zhuan題ti討tao論lun會hui的de形xing式shi來lai挖wa掘jue潛qian在zai客ke戶hu。這zhe也ye是shi越yue來lai越yue多duo的de公gong司si尋xun找zhao潛qian在zai客ke戶hu的de方fang法fa之zhi一yi。由you於yu參can加jia討tao論lun會hui的de聽ting眾zhong基ji本ben上shang是shi合he格ge的de潛qian在zai顧gu客ke。因yin為wei來lai參can加jia的de必bi定ding是shi感gan興xing趣qu的de。但dan是shi在zai使shi用yong討tao論lun會hui方fang式shi時shi,應ying注zhu意yi以yi下xia幾ji點dian:1、地點的選擇。要想最大限度增加到會人數,應選擇諸如飯店、賓館或大學等中性地點。2、時shi間jian的de選xuan擇ze。時shi間jian選xuan擇ze應ying注zhu意yi適shi當dang原yuan則ze,不bu宜yi過guo長chang也ye不bu宜yi過guo短duan,以yi連lian續xu兩liang天tian為wei宜yi。因yin為wei第di一yi天tian沒mei有you時shi間jian到dao會hui的de潛qian在zai客ke戶hu可ke以yi在zai第di二er天tian趕gan上shang。3、討論會上的發言應具備專業水平,且需要布置良好的視覺環境、裝備高質量的聽覺設備。4、與會者的詳細資料要進行備案。個人資料可以通過一份簡短的問卷調查獲得。
三、中心開花法
所suo謂wei中zhong心xin開kai花hua法fa是shi指zhi在zai某mou一yi特te定ding的de區qu域yu內nei選xuan擇ze一yi些xie有you影ying響xiang的de人ren物wu,使shi其qi成cheng為wei產chan品pin或huo服fu務wu的de消xiao費fei者zhe,並bing盡jin可ke能neng取qu得de其qi幫bang助zhu或huo協xie作zuo。這zhe種zhong方fang法fa的de關guan鍵jian在zai於yu“有影響的人物”,即那些因其地位、職務、chengjiuhuorengedengerduizhouweiderenyouyingxiangliderenwu。zhexierenjuyouxiangdangqiangdeshuofuli,tamendeyingxiangnenggoufushedaosimianbafang,duiguangdakehujuyoushifanxiaoying,yinerjiaoyiqudeqitakehudexinlai。erqiezhexieyouyingxiangderenwujingchanghuoyueyushangye、社會、政(zheng)治(zhi)和(he)宗(zong)教(jiao)等(deng)領(ling)域(yu),他(ta)們(men)可(ke)能(neng)會(hui)因(yin)為(wei)資(zi)深(shen)的(de)財(cai)務(wu)背(bei)景(jing)或(huo)德(de)高(gao)望(wang)重(zhong)的(de)品(pin)行(xing)而(er)備(bei)受(shou)他(ta)人(ren)尊(zun)敬(jing),因(yin)此(ci)如(ru)果(guo)能(neng)夠(gou)得(de)到(dao)他(ta)們(men)的(de)推(tui)薦(jian),效(xiao)果(guo)尤(you)其(qi)明(ming)顯(xian)。因(yin)為(wei)他(ta)們(men)代(dai)表(biao)了(le)權(quan)威(wei)。但(dan)是(shi),在(zai)使(shi)用(yong)該(gai)法(fa)時(shi),應(ying)注(zhu)意(yi)同(tong)有(you)影(ying)響(xiang)的(de)人(ren)物(wu)保(bao)持(chi)聯(lian)係(xi),而(er)且(qie)當(dang)他(ta)們(men)把(ba)你(ni)推(tui)薦(jian)給(gei)他(ta)人(ren)之(zhi)後(hou),不(bu)管(guan)交(jiao)易(yi)是(shi)否(fou)成(cheng)功(gong),一(yi)定(ding)要(yao)向(xiang)他(ta)表(biao)示(shi)感(gan)謝(xie)。
四、連鎖關係鏈法
suoweiliansuoguanxilianfashizhitongguolaokehudejieshaolaixunzhaoqitakehudefangfa。tashiyouxiaokaifashichangdefangfazhiyi,erqiehuashibuduo。yingxiaorenyuanzhiyaozaimeicifangwenkehuzhihou,wenyouwuqitakenengduigaichanpinhuofuwuganxingquderen。diyicifangwenchansheng2個客戶,這2個客戶又帶來4個客戶,4個又產生8個ge,無wu窮qiong的de關guan係xi鏈lian可ke一yi直zhi持chi續xu發fa展zhan下xia去qu,銷xiao售shou人ren員yuan最zui終zhong可ke能neng因yin此ci建jian立li起qi一yi個ge自zi己ji的de潛qian在zai顧gu客ke群qun。這zhe種zhong方fang法fa尤you其qi適shi合he如ru保bao險xian或huo證zheng券quan等deng一yi些xie服fu務wu性xing的de行xing業ye,而er且qie這zhe種zhong方fang法fa最zui大da的de優you點dian在zai於yu其qi能neng夠gou減jian少shao營ying銷xiao過guo程cheng中zhong的de盲mang目mu性xing。但dan是shi在zai使shi用yong該gai法fa時shi需xu要yao提ti及ji推tui薦jian人ren以yi便bian取qu得de潛qian在zai客ke戶hu的de信xin任ren,提ti高gao成cheng功gong率lv。
五、討論會法
所suo謂wei討tao論lun會hui法fa是shi指zhi利li用yong專zhuan題ti討tao論lun會hui的de形xing式shi來lai挖wa掘jue潛qian在zai客ke戶hu。這zhe也ye是shi越yue來lai越yue多duo的de公gong司si尋xun找zhao潛qian在zai客ke戶hu的de方fang法fa之zhi一yi。由you於yu參can加jia討tao論lun會hui的de聽ting眾zhong基ji本ben上shang是shi合he格ge的de潛qian在zai顧gu客ke。因yin為wei來lai參can加jia的de必bi定ding是shi感gan興xing趣qu的de。但dan是shi在zai使shi用yong討tao論lun會hui方fang式shi時shi,應ying注zhu意yi以yi下xia幾ji點dian:1、地點的選擇。要想最大限度增加到會人數,應選擇諸如飯店、賓館或大學等中性地點。2、時shi間jian的de選xuan擇ze。時shi間jian選xuan擇ze應ying注zhu意yi適shi當dang原yuan則ze,不bu宜yi過guo長chang也ye不bu宜yi過guo短duan,以yi連lian續xu兩liang天tian為wei宜yi。因yin為wei第di一yi天tian沒mei有you時shi間jian到dao會hui的de潛qian在zai客ke戶hu可ke以yi在zai第di二er天tian趕gan上shang。3、討論會上的發言應具備專業水平,且需要布置良好的視覺環境、裝備高質量的聽覺設備。4、與會者的詳細資料要進行備案。個人資料可以通過一份簡短的問卷調查獲得。
六、會議找尋法
所suo謂wei會hui議yi找zhao尋xun法fa是shi指zhi營ying銷xiao人ren員yuan利li用yong參can加jia各ge種zhong會hui議yi的de機ji會hui,和he其qi他ta與yu會hui者zhe建jian立li聯lian係xi,並bing從cong中zhong尋xun找zhao潛qian在zai客ke戶hu的de方fang法fa。這zhe種zhong方fang法fa比bi較jiao節jie約yue成cheng本ben,但dan在zai實shi際ji運yun用yong時shi要yao注zhu意yi技ji巧qiao,暫zan時shi不bu提ti或huo委wei婉wan提ti出chu營ying銷xiao意yi圖tu,以yi免mian對dui方fang對dui你ni產chan生sheng反fan感gan情qing緒xu。
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